Track Your Order

Every order gets a dispatch email with a tracking link the moment it leaves us. That link is the fastest way to see where a parcel is.

If you have an account

Sign in and open your account. Each order lists its status and, once dispatched, its tracking number.

If you checked out as a guest

Use the tracking link in your dispatch email. If you cannot find it, email us with your order number and the name on the order and we will resend it.

What the statuses mean

• Order placed — payment confirmed, not yet picked.
• Preparing — with our studio being checked and packed. Made-to-order pieces sit here longest.
• Dispatched — with the carrier. Tracking is live from this point, though it can take a few hours to update.
• Delivered — signed for or left as instructed.

If tracking has not moved

Carrier scans sometimes lag by a day, particularly over a weekend. If there has been no movement for three working days, email us and we will chase it — you should not have to.

If a parcel is marked delivered but is not there

Check with neighbours and any safe place you have nominated with the carrier. If it still has not appeared after 24 hours, tell us and we will open an investigation and keep you updated until it is resolved.